Policy Policy
This is the privacy policy of Cherish & Glow and in this document, "we", "our", or "us" refer to Cherish & Glow, which operates from www.cherishandglow.com.
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Our office is at 79 Hanging Bank, Ide Hill, Sevenoaks, Kent. TN14 6JE.
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Introduction
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This privacy policy aims to inform you about how we collect and process any information you give the company when using the website. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this policy, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
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We are committed to protecting your privacy and the confidentiality of your personal information. The law requires us to tell you about your rights so we requesting that you read the information provided at http://www.knowyourprivacyrights.org
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating The General Data Protection Regulation (GDPR).
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We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
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Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
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Data we process
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We may process different kinds of data about you which we may use to contact or identify you. This data may include, but is not limited to
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Your personal data such as your name, address, billing details, IP address and any other information you have given to us.
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Your financial and transaction data includes information such as your bank account and payment details along with any communications to and from you about products and services you have purchased from us.
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Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
We may aggregate anonymous data for any purpose which does not identify you as an individual.
If you do not provide personal information we need, we may have to stop providing a service to you.
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How we use your data
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Collecting data allows us to understand what you need as a customer and allow us to give you a better experience.
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We may use this data in order to: verify your identity for security purposes, sell products to you, improve our product and services, with marketing research, to provide you with suggestions and advice on products, services and how to obtain the most from using our website
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Information we process because we have a contractual obligation with you
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When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
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We may use it in order to: verify your identity for security purposes, sell products to you, provide you with our services or to provide you with suggestions and advice on products, services and how to obtain the most from using our website
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Information we process with your consent
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Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business or products, you provide your consent to us to process information that may be personal information. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us cherishandglow@gmail.com . However, if you do so, you may not be able to use our website or our services further.
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Information we process because we have a legal obligation
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Sometimes, we must process your information to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
Specific uses of information you provide to us
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Complaints regarding content on our website
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If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate and contact when a decision has been made.
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When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion
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Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website. That page may be branded to look like a page on our website, but it is not controlled by us.
Communicating with us
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When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high-quality service.
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Use of information we collect through automated systems when you visit our website
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Cookies
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period, such as one day or until you close your browser, others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
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Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
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When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
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If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
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We use cookies in the following ways:
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to track how you use our website
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to record whether you have seen specific messages we display on our website
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to keep you signed into our website
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to record your answers to surveys and questionnaires on our site while you complete them
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to record the conversation thread during a live chat with our support team
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Personal identifiers from your browsing activity
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Requests by your web browser to our servers for web pages and other content on our website are recorded.
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We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
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We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
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If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed into our website.
Our use of re-marketing
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Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
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Disclosure and sharing of your information
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Credit reference
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To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
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Control over your own information
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Your duty to inform us of changes
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It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
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Access to your personal information
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At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website. To obtain a copy of any information that is not provided on our website you should contact us to make that request. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
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Removal of your information
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If you wish us to remove personally identifiable information from our website, you should contact us to make your request. This may limit the service we can provide to you.
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Verification of your information
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When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
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Other matters
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Use of site by children
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We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian
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Retention period for personal data
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Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us: to provide you with the services you have requested; to comply with other law, including for the period demanded by our tax authorities and / or to support a claim or defence in court.
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How you can complain
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If you are not happy with our privacy policy or if you have any complaint, then you should contact us at cherishandglow@gmail.com
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If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
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Compliance with the law
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Our privacy policy has been compiled to comply with the law and legal jurisdiction where we do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
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However, ultimately it is your choice as to whether you wish to use our website.
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If you have any question regarding our privacy policy, please contact us.